Privacy Notice

1. Who we are

Home Property is operated by Homeproperty Marketing ("we", "us"). For the purposes of Malaysia's Personal Data Protection Act 2010 (PDPA), Homeproperty Marketing is the data controller for the personal data collected through this website.

2. Personal data we collect

Payment details (such as card numbers) are collected and processed directly by our Merchant of Record, Paddle — we never see or store your full card details.

• Account details: name, email address, login credentials, contact (WhatsApp) number and, for agents, REN number and profile photo.
• Listing content: property details, photos and descriptions you publish.
• Enquiries and messages: names, phone numbers and message contents sent through enquiry forms, and support messages you send us.
• Usage and technical data: pages visited, searches and saved properties, device identifiers, browser type and IP address.

3. How we use your data and our legal basis

• To create and manage your account and provide the service (performance of our contract with you).
• To publish your listings, display your agent profile and connect you with enquirers (performance of contract).
• To keep the service secure and prevent fraud (our legitimate interests).
• To improve the service, including understanding how it is used (our legitimate interests).
• To provide customer support (performance of contract and legitimate interests).
• To send marketing messages where you have agreed to receive them (consent, which you can withdraw at any time).
• To meet legal and regulatory obligations (legal obligation).

4. Who we share your data with

Some of these recipients are located outside Malaysia. Where personal data is transferred internationally, we rely on appropriate safeguards such as contractual protections required by law.

• Service providers and subprocessors that help us run the service, such as hosting, database, analytics and support tooling providers.
• Paddle, our Merchant of Record, for the sale of credit packages, payment processing, tax compliance and invoicing.
• Professional advisers such as lawyers and accountants, where needed.
• Authorities, where required by law.

5. How long we keep your data

We keep personal data only for as long as needed for the purposes above: account data while your account is active, listing data while listings are live and for a reasonable period afterwards, and transaction records as required by tax and accounting law. When data is no longer needed, it is deleted or anonymised.

6. Your rights

Under the PDPA you have the right to request access to your personal data, to correct inaccurate data, and to withdraw consent where processing is based on consent. You may also request deletion of your account and associated data, subject to records we must keep by law. To exercise any of these rights, contact us through the Help Centre; we aim to respond within 21 days as required by law.

7. Security

We apply appropriate technical and organisational measures to protect your personal data, including encryption in transit, access controls and private storage for uploaded photos.

8. Cookies

We use essential cookies to keep you signed in and run the service, and may use analytics cookies to understand usage. You can manage or block cookies through your browser settings; blocking essential cookies may prevent sign-in from working.

9. Changes and contact

We may update this notice from time to time and will post the new version here. Questions about this notice or your personal data can be sent to us through the Help Centre.